Facebook Business Page Access & Account Recovery Guide

Accurate as of 1/20/2026.

Important: This guide is provided for informational purposes only. All Facebook and Instagram account decisions are made by Meta. Shameless Promotion does not have the ability to override, expedite, or guarantee outcomes.

Who Should Submit the Support Request?

Who submits the request matters. Meta prioritizes requests based on existing access and verification.

If someone on your team still has Page or Business Manager admin access

• That person should submit the request

• Requests from an active admin are typically resolved faster

• This is the preferred path whenever possible

If no one currently has access to the Page

• The business owner or authorized representative must submit the request

• Meta will require business verification and proof of ownership

• Expect additional documentation requests and longer review times

If the Page was managed through a personal Facebook profile that is now restricted

• That profile restriction must be resolved first

• Meta will not restore Page access while the associated profile is restricted

Important notes:

• Meta does not grant access based on third-party requests

• Agencies cannot request access without admin permissions

• Verbal confirmation or emails are not sufficient for recovery

Step 1: Confirm the Basics Before Contacting Meta

Before submitting any support request, confirm the following:

• You can log into the personal Facebook profile tied to the Page or Business Manager

• That profile is not restricted or disabled

• You know the Facebook Page URL

• You know the Business Manager ID (if applicable)

• You have access to the admin email address

Skipping this step often leads to automatic denials or delays.

Step 2: Check Meta Account Quality

1. Log into Facebook using the affected profile

2. Visit Account Quality:
   https://www.facebook.com/accountquality

3. Review any violations, warnings, or restrictions

4. If an appeal option is available, submit it directly from this screen

If no appeal option appears, continue to the next step.

Step 3: Contact Meta Business Support

All recovery requests must be initiated through Meta’s official support channels.

1. Visit the Meta Business Help Center:
   https://www.facebook.com/business/help

2. Click Get Support or Contact Support

3. Select the affected Page or Business Manager

4. Fill out all required fields as accurately as possible. 

5. You may be given the option to email support or chat. If chat is the option you are given, make sure you have the information recommended in step 1 before starting the chat. This will save time and increase the likelihood that you will be able to get a response within the same chat.

Keep explanations concise and professional. Avoid emotional language or repeated submissions.

Step 4: Monitor the Business Support Inbox

After submitting a request:

1. Go to Business Support Inbox:
   https://www.facebook.com/support

2. Watch for messages from Meta

3. Respond promptly if documentation is requested

Most follow-up communication happens here.

Step 5: Be Prepared to Provide Documentation

Meta commonly requests:

• Government-issued ID matching the profile name

• Business verification documents (license, utility bill, EIN letter)

• Proof of relationship to the business (email domain or website ownership)

• Screenshots of errors or access messages

Only submit documents through Meta’s official support system.

What to Expect

• Resolution timelines range from days to several weeks

• Multiple follow-ups are common

• Submitting duplicate tickets can slow the process

• There is no guaranteed outcome, even with full documentation

What to Avoid

• Creating new Facebook profiles to bypass restrictions

• Submitting multiple appeals for the same issue

• Adding or removing admins during an active review

• Using third-party “recovery” services

These actions can permanently delay or block recovery.

When Shameless Promotion Can Assist

Hands-on assistance with Facebook or Instagram account recovery is only provided when we are actively managing social media or paid advertising as part of an ongoing engagement.

For businesses managing social internally, this guide represents the most effective path forward.